Frequently asked questions
Onboarding
At Chubb Wealth, we welcome eligible individuals to open an account. However, there are certain restrictions to ensure compliance with regulations. Please review the following criteria:
You can open a Chubb Wealth account if:
- You are 18 years or older.
- You are NOT a US Person, which includes:
- US Citizens
- US Green Card Holders
- US Residents or US Tax Residents
- You are NOT a citizen of a sanctioned country.
- You do NOT reside in:
- The United States (USA)
- The United Kingdom (UK)
- The European Economic Area (EEA)
- You are a bank account holder in a licensed bank in Hong Kong.
If you meet these criteria, you’re eligible to apply! For details on how to open an account, please refer to our FAQ: "what should I do next if I wanted to create a Chubb Wealth account?"
If you have any questions, feel free to contact us. We’re happy to help!
Note: All submitted documents must be clear and legible to avoid delays in processing your application.
At Chubb Wealth, we aim to make the account creation process as seamless as possible. To open your account, please follow the steps below and ensure you provide the required documents and information:
- Identification Document
Please provide one of the following identification documents (in priority order):- Hong Kong Identity Card (HKID)
- Passport
- China National ID Card*
*A China National ID cardholder is required to provide their travel document (e.g. the Exit-Entry Permit for Travelling to and from Hong Kong and Macao) as a supplementary document
- Initial Deposit
A successful bank transfer of US$1,300 is required. The transfer must be made from a Hong Kong-licensed bank account registered under the exact same name as the applicant. Such account will be classified as Designated Bank Account at our platform.
<<Important>> Transfers from joint accounts are not accepted.
- Proof of Residential Address
Submit a document showing your current residential address, dated within the last 3 months. Examples include utility bills, bank statements, or official correspondence.
- Asset Proof
Provide your latest asset proof showing a total asset value of at least HK$8 million or equivalent currencies, dated within the last 3 months.
How to Submit Your Application:
Once you have gathered the required documents, please contact our team or visit our website to complete the application process. Our friendly representatives will guide you through the next steps.
If you have any questions or need further assistance, feel free to reach out to us. We’re here to help!
Note: All submitted documents must be clear and legible to avoid delays in processing your application.
Yes, if you are an employee of a Licensed Corporation or Registered Institution AND subject to investment restrictions by your employer, we are required to obtain your employer’s consent before proceeding with your account application.
To make this process easier, we provide a template for the employer consent letter. You can download it here and submit the completed letter along with your application.
If you have any questions about this process or need assistance, feel free to contact us. We’re here to help!
To qualify as a Professional Investor (PI), individuals must meet the following financial threshold:
Individuals: Holding a portfolio(s)* of NOT less than HK$8 million (or its equivalent in foreign currency).
*Portfolio means a portfolio comprising any of the following:
- Investments (including stocks, bonds, unit trusts, equity linked investment and other assets based on market value)
- Certificates of Deposit (CDs)
- Cash or cash equivalent deposits
Being a Professional Investor, you can access to exclusive investment opportunities that are not available to retail investors. Certain funds, such as alternative funds, are specifically designed and sold only to Professional Investors.
If you have any questions about the qualification process or the benefits of being a Professional Investor, feel free to contact us. We’re here to help!
The Self-Certification form is required to collect information about your tax residency in compliance with the Common Reporting Standard (CRS). This is part of the company’s obligation to follow the Hong Kong Inland Revenue Department (HKIRD) Automatic Exchange of Financial Account Information (AEOI) rules, which promote international tax transparency.
Tax residents of reportable jurisdictions are individuals liable to tax based on their residence. This is generally determined by their physical presence in a jurisdiction, such as staying over 183 days within a tax year.
For AEOI purposes, a person is considered a Hong Kong tax resident if they:
- Ordinarily reside in Hong Kong; or
- Stay in Hong Kong for more than 180 days in a year of assessment or more than 300 days in two consecutive years of assessment, one of which is the relevant year.
Applicants are required to provide self-certifications on their personal information, including tax residency, as part of the onboarding application process to enable the company to identify reportable accounts. For Hong Kong tax residents, the Hong Kong Identity Card (HKID) number serves as the Taxpayer Identification Number (TIN) equivalent, including all letters and numerals (but excluding the brackets).
It is important to note that providing a misleading, false, or incorrect statement in the self-certification is an offence. Upon conviction, this may result in a fine of HK$10,000.
If you are unsure about your tax residency or have questions about your tax obligations, we recommend reaching out to your tax consultant for professional advice and assistance with your tax declaration.
If you have any questions about the CRS Self-Certification form or need assistance, feel free to contact us. We’re here to help!
Trading
Our Product Risk Rating (PRR) system categorizes funds into five risk levels, ranging from 1 to 5, in order of ascending risk (i.e. 1 = Low Risk, 2 = Low to Medium Risk, 3 = Medium Risk, 4 = Medium to High Risk, 5 = High Risk). This system is designed to help clients better understand the varying risk profiles of funds available on the Chubb Wealth’s platform.
The rating is assigned to a fund based on Chubb Wealth’s internal assessment of various quantitative and qualitative factors, such as the general risk characteristics of its product type and underlying asset, price volatility, maximum drawdown, and fund-specific product features that will affect its risk profile. Chubb Wealth will assess the rating assigned on a regular basis and may revise the rating from time to time without prior notice. Please note that the risk rating is only meant to be a reference guide for clients to gauge risk and should not be regarded as investment advice.
At Chubb Wealth, we utilize a Risk Profile Questionnaire (RPQ) to assess your risk profile as an investor.
This helps us understand your investment objectives, risk tolerance, risk appetite and risk capacity. This approach allows us to match investment opportunities with your individual risk profile effectively.
Note: It’s essential to complete the RPQ and submit any required documents or instructions in a timely manner to avoid delays.
The trading cut-off time is 4:00 PM HKT on the fund subscription or redemption cutoff dates, subject to successfully completed compliance checks and the required client instruction or consent has been received.
To determine the specific fund subscription and redemption cut-off dates, please refer to the dealing schedule provided for each instrument.
If you have any questions about the trading cut-off time or need assistance, feel free to contact us. We’re here to help!
Note: Ensure all instructions and consent are submitted 1-2 hours before the cut-off time to avoid delays.
The trading dealing date varies depending on the specific fund or instrument. For detailed information, you should refer to the fund documents, which outline the dealing dates in detail.
Alternatively, you can also check the dealing schedule available on each instrument’s page for a quick reference.
If you have any questions about the dealing date or need further clarification, feel free to contact us. We’re here to help!
Note: Always ensure you review the relevant fund documents or schedules to stay informed about the specific dealing dates.
If you place an order after the cut-off time, the instruction will be processed on the next available dealing date as per the fund’s dealing schedule.
For more details on dealing dates, please refer to the dealing schedule or the relevant fund documents.
If you have any questions or need further assistance, feel free to contact us. We’re here to help!
Note: To avoid delays, ensure your orders are placed before the cut-off time.
Fee
At Chubb Wealth, we strive to provide clear and transparent fee structures tailored to your investment needs.
The fees will depend on the specific investment products you choose. While we do not charge any upfront fees for Mutual funds, there may be upfront fees for Alternative funds. We do not charge fees for cash transferred into or out of your account. However, clients are advised to check with their respective banks to determine if any transfer fees or other charges may apply.
Our team will provide a detailed explanation of the fees associated with your chosen investments to ensure you have a full understanding before proceeding. If you have any questions or need assistance, feel free to contact us via ClientSupport@chubbinvestment.com.
Note: There may be other fees charged by fund houses from the net asset value of the funds and a portion may be received by Chubb Wealth as commission. For details, you may refer to the relevant fund offering documents.
At Chubb Wealth, we aim to provide transparency in fee calculations and offer convenient payment methods for our clients. Below is an example to help you understand how fees are calculated:
[Example]
Investment Amount: HK$1,000
Fee Structure: 1% upfront fee
Step-by-Step Calculation:
- Upfront Fee Deduction:
- Chubb fee = 1% of HK$1,000 = HK$10
- Amount transferred to the fund manager/transfer agency = HK$1,000
- Total Deduction from your Chubb cash account:
- Chubb fee = HK$10
- Final investment amount = HK$1,000 + HK$10 = HK$1,010
Cash Deposit
Depositing money into your Chubb Wealth account is simple and convenient. You can remit money at any time from your registered designated bank account. You will be provided a dedicated bank account number with Chubb Wealth which is unique for your remittances during the onboarding process.
At Chubb Wealth, we aim to make your experience seamless and cost-effective. Notably, we do not collect any deposit bank charges, ensuring that your funds are credited without additional fees to Chubb Wealth account. However, you are reminded to check with your remittance bank for any bank charges that may apply to your outward payment to the Chubb Wealth account.
If you have any questions or need further assistance, feel free to contact us. We’re here to help!
There is no minimum amount required to be with Chubb Wealth. Once you’ve successfully registered your own bank account as a designated bank account with us by transferring US$1,300, you’re all set—no minimum holding amount is required.
However, the minimum investment amount for fund investments may vary. Please refer to the fund documents for specific details.
If you have any questions, feel free to contact us. We’re here to help!
Cash Withdrawal
Of course! You can make a withdrawal request at any time by contacting your Chubb Wealth licensed representative. There are no bank charges for withdrawals.
If you have any questions or need assistance with the withdrawal process, feel free to reach out. We’re here to help!
Note: Withdrawal processing times may vary depending on the processing times of different banks.
Security
To safeguard your devices and computer systems while using Chubb Wealth online platform, we recommend the following cybersecurity best practices:
- Be Cautious of Phishing Attempts
- All the messages from Chubb Wealth will NOT include any links or downloading attachments. Avoid clicking on suspicious links or downloading attachments from unknown emails, texts, or messages.
- Verify the sender’s identity before providing any personal or financial information.
- Our platform will never ask for your password or sensitive details via email, SMS or other instant messaging channel.
- Monitor Account Activity
- Regularly review your account transactions and login history for unauthorized activity.
- Immediately report any suspicious activity to our customer support team.
- Secure Your Internet Connection
- Use a secure, private Wi-Fi network when accessing the platform. Avoid public Wi-Fi unless you’re using a trusted Virtual Private Network (VPN).
- Use a secure, private Wi-Fi network when accessing the platform. Avoid public Wi-Fi unless you’re using a trusted Virtual Private Network (VPN).
- Use Secure Devices
- Avoid using shared or public computers to access your trading account.
- Lock your devices with a PIN, password, or biometric authentication when not in use.
- Log Out After Each Session
- Always log out of the platform when you’re done, especially on shared or public devices.
Feedback
If you wish to provide feedback, you can do so by sending an email to clientsupport@chubbinvestment.com.
We take all complaints seriously and will address your concerns promptly and professionally.